My 9″ Pandigital Novel died in Las Vegas. I didn’t break it or drop it, it just died. This was one of the many minor irritations that made the trip less than fun, but never mind that. I’m here to complain about getting the gadget repaired.
Late last Sunday night I filled out the contact form on the Pandigital website. I told them that it had died and gave them all the info so they could deal with it under the warranty.
And then I waited.
And I’m still waiting. It’s been 9 days now and I still haven’t heard back from Pandigital. What’s worse is that was only the first of 5 times I’ve contacted their service department on this. I’ve filled out that contact form twice (the second time was on Friday) and sent 3 emails and received no response whatsoever.
BTW, if you’re thinking that I could have just asked my contacts at Pandigital to swap my broken device, you’re right. In fact, I told them it was broken (and how). I’m doing this the hard way because I wanted to see how good their service department is.
Frankly, it sucks. I had heard complaints about Pandigital from a few people but I hadn’t realized quite how bad it is. Basically there is no tech support or warranty. Once you buy one of their gadgets you’re on your own.
I cannot recommend that anyone buy a device from Pandigital. It’s too big of an investment to throw it away.
(image via miss_ohara)
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NOW you see why I can’t recommend lower-tier companies like this at all. They’re in it just to grab some fast money and the hell with anything long-term. Plus, their crap is made in China with cheap parts that tend to have Sudden Death Syndrome like this.
In the age where almost everything is made in china, saying that “Their crap is made in China”, is being a bit naive.
Most things are made in China these days – and I’m counting Taiwan too – and it’s only quality control on the part of the company that counts in the final analysis.
disclaimer: I’m not chinese
Read carefully –> with cheap parts
China is not the issue. The PARTS are.
The engineering can be pretty bad as well, with Chinese or Taiwanese products. They do tend to get the products knocked out fast though and out to market but the quality of the design can really suck.
Ahhhh, the virtues of owning a Sony 950 — Made in Japan.
Yeah that sucks. I’d be really pissed cause i’m broke.. lol… and don’t have money to throw away.
That is sad news. My wife gave me than Pandigital 9″ for Christmas. She got mine off of QVC. If you got yours off there …. try calling them and see what happens. If all else fails let your contacts know that you can no longer recommend there product and if anything will tell others to stay away.
My 7″ is totally dead. Same issue. Any luck?
They just shipped my replacement 9″ yesterday.
I got Screwed by Pandigital Customer Service | The Digital Reader // Feb 16, 2011 at 1:38 pm
[...] couple weeks ago I wrote a post complaining about the customer service that Pandigital didn’t provide for my broken 9″ Pandigital [...]
Is there a number for it? ????:|
Got 7″ pandigital novel for my daughter for Christmas, so far so good. One disheartening issue: I tried to go to pandigital.net on both pc & tablet—nothing but page trying to load for-ev-er. Hope this only due to holidays.
The website loaded fine earlier today.
if it the small black one most apps dont work
This is one company I will never use again! I know I do not have a E-Reader
I purchased a Pandigital Personal Photo & Negative Scanner / Converter – 4″x6″ The fast, easy and fun way to make digital copies of all your favorite photos up to 4″x6″ and 35mm negatives, Model Number: PANSCN05 . I thought, it would be worth it to turn 25 years worth of negatives into digital images. WRONG. This Item is Nothing but problems. What they do not tell you on the box is if a negative has a dark area in the background, the autocrop feature cuts the image off at the dark area. A tree can have a shadowed area in it, it cuts the image off there, so if someone is standing in front of it, they get beheaded. I actually got to talk to customer twice in 9 months in attempting to contact them. (AMAZING, I know) Forget emailing Pandigital from their website. You 1st get the auto response about some one will get back to you in 2-3 business days, then if they do respond within 3-4 weeks, its, please call for better assistance. Now when calling keep in mind your wait time is going to be 1hr 30min upwards to 2hr and 40min if you call from the very min. they open their phone lines.
Good thing I bought the Fred Meyer accident insurance. Mine was a piece of crap and quite frankly, I was kind of glad when it fell out of my hands. For an extra $20, I get all of my money back that I paid on this stupid thing.